FAQ’s
‘Reinforcing Bonds and Reducing Separation’
At Huggable Heroes®, we specialize in creating personalised, handcrafted cuddly companions that serve as a comforting bridge between loved ones, reinforcing bonds and easing the pain of separation.
Each Huggable Hero is lovingly crafted in Norfolk, England, using a cherished photograph of your loved one. We skillfully edit and print these images onto fabric, transforming them into the perfect-sized cuddly toy. Designed to fit snugly under little arms, they’re ideal for children to carry around, and small enough for older children to tuck into school bags, providing a constant source of comfort and connection.
How much are Huggable Heroes®?
Single sided Huggable Heroes® are £30 each
Double Sided Huggable Heroes® are £37.99 each
Limited Edition Huggable Heroes® are £35.00 each (when available)
How much is Postage?
To UK and BFPO addresses it is FREE! 10-14 working days
1st Class 7-10 working days £4.50
Express delivery 5-7 working days £7.50
EU Addresses 10-14 working days £4.50
Worldwide Addresses 14-16 working days £7.50
How long will my order take to arrive?
Our current turn around time is between 5-14 working days* depending on which postage option you choose.
*This may change depending on order volumes and holidays. Please order in advance to avoid disappointment.
How do I send a photo?
When you place your order you will NOT be asked to upload a photo, instead you will receive an automatic order confirmation email with instructions of how and where to send your photo.
Can I personalise a Huggable Heroes® with a name or message?
Yes! Please select the double sided option with personalisation. The cost is £3.50 for up to 20 characters
Can we have our order rushed through?
Yes, we have a postage option for express 5-7 working days, please select this option at checkout. We will move your order to the top of our next batch.
Can I have two different people on a Huggable Hero?
Yes of course you can. Please select a Double Sided option.
We will place one person on each side.
(please note – we can not add people side by side)
What colours could I choose for the back of the single sided Huggable Hero?
You have the choice of Pink, blue or grey fabric (all with white stars.)
Are Huggable Heroes® suitable/safe for children?
Yes! Each Huggable Hero holds the UKCA Toy safety mark and is suitable from birth.
Are Huggable Heroes® washable?
Yes, they can be washed at 30 degrees; we recommend drying naturally on a washing line or airing horse.
If I order two single sided Huggable Heroes with the same colour back is there a way to make them slightly different?
Yes, We offer an additional option to print a name or small message onto your hero or we could add a different coloured UKCA toy safety label to each.
(We have 4 different colours – pink, blue, grey or white, which we can add for orders of 2 or more with the same colour back – these help make each hero slightly different to avoid arguments between siblings)
*UKCA information is printed onto double sided heroes therefore coloured labels are not available for this option however the printed name message is available.
Can we have our Huggable Heroes® gift wrapped?
Yes, Each Hero is automatically gift wrapped in Tissue paper making the perfect present.
We often send Huggable Heroes to families once Mummy or Daddy have already left. We send as though they are a gift from Mummy or Daddy full of cuddles and love
Any questions please contact me on 07725122441 or jo@huggableheroes.uk
Warm Wishes